By Joel Brown
| GLOBE CORRESPONDENT
NOVEMBER 05, 2011
Boston GlobeAround Boylston and Mass. Ave., anyway, Berklee’s Peckham said, personal relationships between musicians and salespeople led to good service and sometimes informal discounts. But as in many retail sectors, the business has changed, Peckham said.“We’re in an era now where somebody’s going into a music store to check out what a model is . . . and they literally can order it on their smartphone while they’re in the store and have it delivered to their house, while the person who actually ‘sold’ it to them doesn’t get the sale,’’ Peckham said.
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