How To Get Tweet Revenge On A Company That Deserves It

Steve Yoder, The Fiscal Times

Everyone agrees that angry customers are bad for business—Netflix and Bank of America are two recent victims of consumer outrage.

Whether it’s a new product dies after two uses, a service contractor is a no-show, or a business imposes new fees for an old service, burned customers want more than a refund.

They want revenge, so they go to the one place where they can tell the world: The Internet.

Read more: http://www.thefiscaltimes.com/Articles/2011/11/03/Tweet-Revenge-Consumers-Wage-Cyber-War-on-Companies.aspx#page1#ixzz1coKVeEuA